Ep. 128 | Customer Data Privacy: Who Has The Right To Use It? with Richard Whitt
There is no data point that’s exactly the same as another data point because the context around it is always different, and that context often gets lost in the data stream when companies are trying to take a look at us.
Richard Whitt
Ep. 127 | Getting To Know Your Customers with Moira McKenna
There is this ability to be empathetic as a brand to your consumer base if you actually understand and use the data well.
Moira McKenna
Ep. 125 | Learning from Politics: How Momentum Impacts Your Business with Mike Berland of Decode M
There are 5 drivers of momentum… we talk about disruption, we talk about innovation, we talk about polarization, we talk about sticky issues, and we talk about social impact.
Mike Berland
Ep. 123 | Customer-driven Data Science with Albertsons Colleen Qiu
At Tesla, eBay and now Albertsons the customer focus is part of the core strategy from the leadership team.
Colleen Qiu
Ep 116 | Nine Questions to Unpack the Hype of ANY Technology Vendor
Actionable insights spring from high quality technology.
Allison Hartsoe
Ep 114 | The Rise of the New C-levels with Dave Mathison from CDO Club
What I feel is happening around the hybrid CDAO title is that the real strategic role is in analytics, not data.
Dave Mathison
Ep. 111 | How to Grow Your Business Using a North Star
There is no reason to accept a 90% failure rate among entrepreneurs.
Gregory Shephard
Ep. 110 | Scaling a Startup with Data, Barkha Saxena, Poshmark CDO
We want to create value for the community through data.
Barkha Saxena
Ep. 108 | Customer-centric Culture Transformation with Dr. Rachel Headley
If you think change is just going to suck for three years then you need to update your transformation model.
Dr. Rachel Headley
Ep. 106 | Secret Customer Scores with Wharton’s Sarah Toms
Companies cannot just flick a switch and assume everything this consumer did with different brands is immediately applicable to mine.
Sarah Toms
Ep. 104 | 2020 Customer-Centric Predictions
"There's no better way to accelerate than through the deep understanding of your customer base."
Allison Hartsoe
Ep. 102 | 2019 CEA Podcast Directory
If you're not sure where to start, or if you missed something good, the 2019 CEA Podcast Directory will guide you.
Allison Hartsoe
Ep. 100 | The Evolution of Customer Analytics at Electronic Arts
Sometimes I think about my groups like a consulting organization. We have to pick the right products based on their position on the curve.
Zachary Anderson
Ep. 96 | Designing Data for Business Decisions Part 2
Good designers sit at intersection of data, analytics, business, and customer. They make sure outcomes are aligned with value.
Brian O'Neill
Ep. 95 | Designing Data for Business Decisions
Good designers sit at intersection of data, analytics, business, and customer. They make sure outcomes are aligned with value.
Brian O'Neill
Ep. 94 | Creating Happy Customers via Compliance
Privacy should be part of your culture, the fabric of your company.
Jodi Daniels
Ep. 89 | Next Generation Data Warehouse with Claudia Imhoff (Part 2)
To push customer experience, I need to know what you're doing right now. This brings in a whole different world of tech.
Claudia Imhoff
Ep. 88 | Next Generation Data Warehouse (Part 1) with Claudia Imhoff
To push customer experience, I need to know what you're doing right now. This brings in a whole different world of tech.
Claudia Imhoff
Ep. 87 | Customer Targeting Gone Wrong: The Big Fish News Story
Pause, take a moment and ask, should we target these people? What could go wrong?
Allison Hartsoe
Ep. 86 | The Business Roundtable’s New Focus
Classic Wall Street thinking treats the customer as a by-product of store locations and product launches. This is not customer-centric.
Allison Hartsoe