Ep. 129 | Next Generation Business Metrics with Jim Deiotte
I just don’t think enough time has been spent with customers and understanding the value that they can confer. And with the flow of data that’s happening out there right now I think you can really solidify and prove greater portions of value on your customer relationships.
Jim Deiotte
Ep. 127 | Getting To Know Your Customers with Moira McKenna
There is this ability to be empathetic as a brand to your consumer base if you actually understand and use the data well.
Moira McKenna
Ep 119 | The Economics of Identity with Max Kirby of Publicis Groupe
"Generally speaking, what you don’t know that someone else knows about you can be very powerful."
Max Kirby
Ep 116 | Nine Questions to Unpack the Hype of ANY Technology Vendor
Actionable insights spring from high quality technology.
Allison Hartsoe
Ep 114 | The Rise of the New C-levels with Dave Mathison from CDO Club
What I feel is happening around the hybrid CDAO title is that the real strategic role is in analytics, not data.
Dave Mathison
Ep. 112 | How to manage through the COVID-19 crisis
The COVID-19 crisis can be an opportunity to emerge as a better business.
Gregory Shephard
Ep. 111 | How to Grow Your Business Using a North Star
There is no reason to accept a 90% failure rate among entrepreneurs.
Gregory Shephard
Ep. 108 | Customer-centric Culture Transformation with Dr. Rachel Headley
If you think change is just going to suck for three years then you need to update your transformation model.
Dr. Rachel Headley
Ep. 105 | Building the DTC channel with Spindrift’s Calvin Lammers
Analysts don't get the credit for the amount of work and insights to empower business leaders. This is a crucial part of our ecommerce team.
Calvin Lammers
Ep. 104 | 2020 Customer-Centric Predictions
"There's no better way to accelerate than through the deep understanding of your customer base."
Allison Hartsoe
Ep. 97 | 1-800-FLOWERS.COM, Inc. 25 years of Digital Leadership
We are not overly attached to any one idea or product. We continuously solve for the customer need, while remaining platform and technology agnostic.
Sumantro 'Sumo' Das
Ep. 78 | Learning From Others with Rich Fox
When you boil it down we are all trying to accomplish the same two things: grow revenue and improve margins.
Rich Fox
Ep. 76 | Naked Statistics. A candid book review.
It's true when you put the word "naked" in front of just about anything it becomes exciting.
Allison Hartsoe
Ep. 75 | Retail Reimagination with Steve Dennis
You really have to understand the customer's needs and the economics of delivering on them.
Steve Dennis
Ep. 74 | Communicate Insights with Kathleen Maley
"Most analysts are trained to communicate the validity of their answer, but your business partner only wants to know what she can do with this information."
Kathleen Maley
Ep. 68 | Becoming the Data Ambassador
What makes a good data ambassador? Someone who asks a lot of questions and wants to understand how data can help serve the customer.
Megan Kohout
Ep. 59 | Managing Up with Michelle Rovner
I don't want to just complete a task. I want to contribute.
Michelle Rovner
Ep. 55 | Martech Predictions with Scott Brinker
The big challenge for marketers is the speed of change - how do we keep up?
Scott Brinker
Ep. 51 | 2018 CEA Show Directory
Marketing with CLV is not magic. It's just a very specific journey that you can follow to get results.
Allison Hartsoe
Ep. 50 | Digital Evolution of Fashion and Beauty
Modern luxury brands are not afraid of scaring their loyal customers. They go all in on digital.
Jill Manhoff