Exploring The Future Of Business Metrics & Why They Matter

We've seen the world change dramatically over the last decade, and consumer demands have changed alongside it. Your customers want to know that the products they buy are developed ethically and sustainably. But how do consumers and investors know how socially responsible a company truly is? Jim Deiotte, Executive Director of the Master of Professional Accountancy program at the University of California San Diego, Rady School of Management and Allison Hartsoe explore the new business metrics that companies and stakeholders are putting greater focus on in this clip from Episode 129 of the Customer Equity Accelerator Podcast. Some of the metrics that Jim and Allison explore in this clip are Net Promoter score (NPS), Social Engineering and Social Spend, Stakeholder Engagement, and R&D.Learn why each of these business metrics are important to not only measure, but to improve upon in today's world. Listen to Episode 129: Next-Generation Business Metrics with Jim Deiotte to learn about the future of business metrics.